FAQ on Online Payments

What are your payment terms and refund policy?

Unless otherwise expressly agreed in writing by TECH VEDA, a registration fee (₹5,000/-) or full payment for participation in a Program is required at the time of registration or start of the training program.

The registration fee (₹5,000/-) is considered as an advance payment made to confirm the participation of the user before the program. The registration fee is refundable if the user wishes to cancel his registration on or before 1 week from the program’s start date, after that the registration fee will not be refunded unless otherwise expressed in writing by TECH VEDA

In the case of programs that include demo sessions, such trial window shall be made available only after payment of the registration fee. During the demo sessions, upon a request by the student, and to the satisfaction of TECH VEDA, TECH VEDA may choose to refund the registration fee, subject to charges as may be decided from time to time. Once the demo trial window has closed, there will be no refund allowed for any reason whatsoever.

It is the sole responsibility of the user enrolling into a Program to check the accuracy of and evaluate the suitability and relevance of the Program elected.

To make payment for any Program or to purchase any services or products offered by TECH VEDA through the Platform, you must have internet access and a current valid accepted payment method as indicated during sign-up (“Payment Method”). TECH VEDA does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateway (Instamojo) for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case TECH VEDA’s third-party payment provider stores any such information, TECH VEDA will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and TECH VEDA is in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.

Is it safe to pay online?

Yes, it is absolutely safe and secure to pay through the online mode offered by us. Once you click on the ‘pay now’ link, it will redirect you to our payment gateway’s secure site (https) where the entire payment processing will happen. However we suggest you to use private browsing facility when making the payments, especially from other locations (cafe)

How do I enable private browsing in my browser?

It depends on the browser that you use. See below mentioned control keys to activate private browsing in some of the popular browsers

• Firefox: Ctrl+Shift+P
• Chrome: Ctrl+Shift+N
• IE: Ctrl+Shift+P

Which payment gateway do you use?

We use Instamojo, one of India’s leading payment gateway, providing fast and fully secure payment services

Can I pay through my card/online banking?

We accept all credit/debit cards and payment through UPI and internet banking.

Will I get a receipt for the payment made?

Yes, you will instantly receive a confirmation mail from the payment gateway. You will then receive a tax invoice and payment receipt from TECH VEDA

How much is the GST rate?

18%

My card gets declined while paying, why?

Normally some participants experience this. The reasons normally will be that your card/banker may decline the transaction on various grounds. However you can try it out again and there are instances where in the second or third attempt the payment gets honored. If your payments are repeatedly getting declined we suggest you to talk to you card/banker.

There was some error in the payment process but the amount got debited from my account/card, how will the amount be refunded?

Do not worry; the amount will be automatically credited back to your account within a stipulated time period. If you experience any further delay please let us know and also contact your banker

For any further questions or clarifications please contact 9885808505 or email to info@techveda.org